We want you to be completely satisfied with every purchase from truevenix. If something isn't right, here's exactly how we make it right.
Effective Date: June 2026 · truevenix.com
7-Day Window
Report your return within 7 days of receiving your order
Verified Returns
We review every return request before processing it
Your Money Back
Refund or exchange processed once the return is approved
This return and exchange policy applies to all orders placed through truevenix.com and fulfilled within Nigeria. We accept returns exclusively within Nigeria at this time.
7-Day Return Window
You must report your return request within 7 calendar days of receiving your order. Requests submitted after this window will not be accepted except in cases of significant product defects or undisclosed faults.
Returns are accepted under the following conditions:
Defective or Damaged Products
Item arrived with a manufacturing defect, broken screen, missing components, or physical damage from shipping.
Wrong Item Delivered
You received a product different from what you ordered (wrong model, colour, or variant).
Incomplete Order
Accessories, cables, or items listed in the box contents are missing upon delivery.
Unopened Products (Selected Categories)
Sealed, unused, in original factory packaging with all accessories intact.
Products Damaged by Customer
Physical damage, liquid damage, or modifications made after delivery are not eligible.
Items Without Original Packaging
Products must be returned in their original sealed box with all accessories and documentation.
Software or Activation Issues
Products that have been registered, activated, or linked to an account are not returnable.
We Accept Exchanges
If a product is defective or incorrect, we will replace it with the same item where stock is available.
Exchanges are subject to product availability. If the exact item is out of stock, we will issue a full refund or store credit instead. Exchange requests must be raised within the 7-day return window.
The following product categories cannot be returned or exchanged unless they arrive defective or incorrect:
To initiate a return or exchange, follow these steps:
Contact Us Within 7 Days
Reach out via WhatsApp, phone, or email using the contact details below. Quote your order reference number.
Provide Evidence
Send a clear photo or short video of the item showing the defect, damage, or issue. This helps us verify your claim quickly.
Await Verification
Our team will review your request within 24 hours of receiving your evidence and contact you with a decision.
Return the Item
If approved, we will arrange item pickup or provide a drop-off location depending on your delivery area.
Receive Refund or Exchange
Once we receive and inspect the returned item, your refund or replacement will be processed within 1–3 business days.
No return shipping fees for defective or incorrect items — we cover the cost of collection.
Refunds are issued via bank transfer, Paystack reversal, or store credit — your choice.
Original delivery fees are non-refundable unless the return is due to an error on our part such as a wrong or defective item.
Approved refunds are processed within 1–3 business days after the returned item has been received and inspected.
Contact Us