Privacy Policy

truevenix is a Nigerian electronics and gadgets e-commerce platform. We value your privacy and are committed to handling your personal information responsibly. This policy describes the data we collect, how it is used, who it may be shared with, and the rights available to you as a user of our platform.

Depending on how you use truevenix, we may collect:

Your information is used to:

• Create and manage your truevenix account
• Process and fulfil your orders, including delivery coordination
• Process payments, generate invoices, and manage refunds
• Send order confirmations, shipping updates, and service notifications
• Respond to your inquiries and customer service requests
• Improve our platform, personalise your experience, and enhance product recommendations
• Detect and prevent fraud, ensure platform security, and comply with legal obligations
• Send promotional communications where you have given consent

We may share your information only in the following circumstances:

• With Paystack and banking partners strictly for the purpose of processing your payments
• With delivery personnel solely to complete your order fulfilment
• With regulatory authorities and law enforcement when required by Nigerian law or a valid court order
• With third-party service providers who assist in operating our platform, subject to confidentiality agreements
• With your explicit permission for any specific third-party integrations you opt into

We implement strong technical and administrative safeguards to protect your personal information:

• Encrypted databases with access controls limited to authorised personnel
• SSL encryption for all data transmitted through our platform
• Hashed and salted password storage so your password is never readable
• Paystack-grade PCI-compliant payment infrastructure for all financial transactions
• Regular security reviews and vulnerability assessments

We retain your personal information only for as long as necessary to provide our services and fulfil the purposes described in this policy, unless a longer period is required by Nigerian law. Order and transaction records may be retained to comply with tax and financial regulations. You may request deletion of your data at any time, subject to applicable legal obligations.

You have the following rights over your personal information:

To exercise any of these rights, contact us using the details below. We aim to respond within 30 days.

Our platform integrates with Paystack for payment processing. Paystack operates under its own privacy policy, which we encourage you to review separately. We are not responsible for the data practices of external services. Any third-party integrations we use are vetted to ensure they meet appropriate data protection standards.

Our services are intended for individuals who are at least 18 years old. We do not knowingly collect personal information from persons under 18. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can promptly delete it.

We may update this Privacy Policy periodically to reflect changes in our services, technology, or legal requirements. Material changes will be posted on this page with an updated effective date. Your continued use of our platform after changes are posted constitutes your acceptance of the updated policy.

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Questions About Your Privacy?